Hush Prides itself in producing the highest quality products and providing the best service possible. In the rare event that we make a mistake we want to make sure that the situation is taken care of and you are happy.
Refunds are always handled on a case by case basis and are the discretion of Hush for 30 days. In the event that there is a problem with your order or a Hush product or service we may offer a store credit in place of a refund. Hush reserves the right to charge are a processing fee in the event a refund of funds to the payment method is necessary.
In order to obtain support for defective products, please contact our customer service team within seven(7) days of receiving your package. We are unable to offer any credit for complaints after seven(7) days.
If you for some reason receive a product that is defective, please let us know within 7 days, so we can investigate right away. Each complaint will be reviewed by our management team and a credit or replacement product will be given when appropriate. Replacement products will only be sent in the case of defective items. Hush reserves the right to determine the appropriate compensation (credit or replacement) on a case by case basis.
Credits that are given will expire after ninety(90) days. Credits will be given in the form of a coupon code. Each coupon code can only be used one(1) time, if the credit is not used in full, the remaining credit becomes void and Hush we will be unable to reissue a new coupon code for the remaining balance.
All of our packages are shipped through a traceable and secure method. In the rare event that a package goes missing or is damaged we will do our best to make the situation right. This includes investigating with the shipping courier, and replacing, crediting, or refunding, the order.